DeAnna HumphreyJan 5, 20212 minWhy can't finance managers sell vehicle service contract to cash customers?Recently during one of our training sessions, Jon and I went back and forth regarding why there was such a big disparity on VSC...
DeAnna HumphreyJan 5, 20215 minThe Gambler StoryThere was a gambler who taught me the most ingenious vehicle service contract (VSC) selling process for cash customers. A few days ago, I...
DeAnna HumphreyJan 5, 20212 minWhy Penetrations must be broken into Cash, Finance, Lease categoriesWhy a higher VSC penetration sometimes points to a less talented manager. Let's Break It Down!